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๐ฃ Core Revival Complaints Procedure
๐ Our Commitment
At Core Revival, we value clarity, care, and fairness. If something goes wrong, we want to resolve it quickly and respectfully.
๐ Step 1 – Raise Your Concern
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Contact us via the website form or your client dashboard.
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Provide details of your concern, including dates, programme, and any supporting evidence.
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We aim to acknowledge your complaint within 2 working days.
๐ Step 2 – Investigation
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Your complaint will be reviewed by Michael CalderaroโTracey (Core Revival founder and coach).
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We may request further information to ensure a fair assessment.
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The investigation will be completed within 10 working days.
๐ฌ Step 3 – Response
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You will receive a written response outlining the findings and any actions taken.
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If your complaint is upheld, we will explain the resolution (e.g. adjustments, credits, or policy clarification).
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If not upheld, we will provide clear reasons.
๐ค Step 4 – Escalation
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If you are not satisfied, you may request a review by an independent fitness industry body (e.g. UK FitPro, CIMSPA).
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We will provide guidance on how to escalate your concern externally.
๐ง๐ค๐ง Continuous Improvement
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Complaints are logged and reviewed to improve our services.
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Feedback helps us refine policies, programmes, and communication.
๐ง Contact
All complaints should be submitted via the website contact form or dashboard. We aim to resolve issues with care, transparency, and respect.